Once the new IT system is in place, periodic monitoring and "upkeep" is required to make sure that the system continues to perform as intended. For instance, server error logs contain early indications of impending hardware component failures; "urgent" security patches and service packs can significantly impact your existing applications and have to be reviewed before deployment to ensure your system stays fully operational; new virus threats that cannot easily be dealt with by existing anti-virus software might require system reconfiguration.

At the most basic level, we offer a remote server error log monitoring and review service, with a frequency ranging from once every week to once every month. This service is a very economical way to preempt major system failures as any unexpected error logged is analyzed for probable root cause and the appropriate follow-up recommendation is being made. Minor inconsistencies that can be resolved quickly in a remote fashion are part of the service; any other follow-up action is subject to additional cost.

The next level consists of on-site hardware / software maintenance and performance-tuning sessions (recommended at least once a year) to keep your investment in peak shape. Usually this includes a comprehensive inspection of your computer hardware, contact cleaning, hardware upgrades as needed, the application of operating system and other software service packs, performance tuning, and resolution of any related workstation issues. Minor software version upgrades may also be part of the service.

Major system upgrades and the addition of new features and / or modules is available as a custom maintenance service. Usually some degree of upfront planning is also included, as is the actual deployment and "burn-in" tasks.

Emergency response services are available on a as-needed basis as well, to stabilize the down condition and restore the system to a state of basic functionality so you can continue to run your business until a permanent repair can be done. Subscribing to one or more of our preventative maintenance services should greatly reduce the need for such a service.

If you have competent IT technician-level skills amongst your staff, subscribing to our unlimited remote troubleshooting assistance service can save you a great deal. As this is not an emergency service, response time is not guaranteed, but all efforts will be made to respond within 24 hours of the inquiry.

To save even more, maintenance service packages can be purchased on a subscription basis. Not only you will benefit through a discounted package price relative to the individual service components, but payments will also be spread out into equal installments so you can better budget your expenses.

If you would like more information on our system maintenance services, please contact us or send us an e-mail at sales@mwsti.com; an account representative call you promptly.

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